Tomahawk Online Web hosting, the way it should be

Frequently Asked Questions (FAQ)
4. Web hosting infrastructure and Hosting plans


  1. Do you have a plan suit for me?
I'm a small company. I just need a company home page and few email accounts.
Our Small Enterprise Shared Web Hosting Plan is suitable to you.
We are a beach resort. We want a home page, email for all of our staff and sales email address for our potential customers to contact us. We want them to book rooms online.
You may start with our Medium Enterprise Shared Web Hosting Plan. To book rooms online, you need to develop an application and make a payment processing arrangement with a bank or a payment processor. We, Tomahawk Online, develop such applications and make all arrangements with payment processors at a reasonable cost. Please contact our sales if you need our services. If you want develop an web-based application system or purchase one, please check technical compliance with our systems before you start develop or purchase.
We are a government department. We want a home page, more 1000 email address for all of our staff. We want to offer people the ability to pay all fees and fines through online.
You may start with our Corporate Shared Web Hosting Plan. Any plan smaller than that is too small for the requirement. You may also buy additional email accounts and extra disk space later. To collect online payments, you need web-based application systems. We, Tomahawk Online, develop such applications and make all arrangements with payment processors at a reasonable cost. Please contact our sales if you need our services. If you want develop an web-based application system or purchase one, please check technical compliance with our systems before you start develop or purchase.
  2. How to choose a web hosting service
Gone are the days the web is a trusted and a secure place. Therefore, followings have to be met when selecting a web hosting service for a business or a enterprise:
1. When reading or sending email either by using a webmail client or a mail client such as Outlook, you must be able to send userids and passwords to the mail server encrypted using high-grade SSL/TLS technology.
2. When transferring content to the server using a FTP client, you must be able to send userids and passwords to the FTP server encrypted using high-grade SSL/TLS technology.
3. If you use a Content Management System to develop and maintain your website, you must be able to send your admin login userids and passwords to the CMS encrypted using high-grade SSL/TLS technology.
4. It must be impossible for others to access non-public content (eg. Credit card details, company data, etc. ) of your website internally by programming means. That is, another company hosted on the same server must not be able to access your non-public data by a program of any kind. Your non-public content must only be accessed by your web-based applications provided by your company. That is, you must be able to store your non-public data on the server WITHOUT world-readable permission set and your web-based applications must be able to read or access them.
5. When you use web-based applications to write or insert data into your database, you must be able to use Online Transaction Processing (OLTP) technology. That is, it is the web-hosting infrastructure guarantees that your database transaction is either applied in full or not at all to avoid partial database updates to maintain the database integrity. Partial database updates can occur in cases of server failures such as power failures, memory full, disk full or other system software crashes.
The secure-shared web hosting technology deployed by the Tomahawk Online conforms to all five points above.
Price and capacities are secondary for a secure web presence.
  3. Products and services
What products and services Tomahawk Online offer?
Tomahawk Online is primarily a web hosting company. We provide shared web hosting and pre-configured dedicated servers. We are one of the few hosting companies in the world offer secure shared web hosting. Our web hosting technical infrastructure is ready to host from the smallest website through multi-host very large web sites driven by application servers with On-Line Transaction Processing (OLTP). Therefore, if you are reading this, you are at the right place for serious web hosting. You can select the hosting plan best suit for you today and can upgrade with us as your business grow.
We also offer a professional grade website design and development service. And all related services to get you online.
Do you handle the domain registration process?
Yes, provided you host with us. We do not charge extra but you have to pay the domain registrar's costs.
Do your hosting plans come with a web site?
Yes, we offer a complementary 4-page (home page, about, products & services and contacts) web site for you to get online in our Small, Medium and Corporate plans. You can select a design from the templates given.
Please note, we do NOT provide any maintenance for the complementary 4-page site. You are free to modify it the way you like. You are responsible for content and copyright of the contents at all times.
  4. Web hosting infrastructure and Hosting plans
What operating system do you use?
We use the industrial strength Linux operating system for security and performance.
Where is your data center located?
Our data center is located in USA on a multiple Gigabit connections from almost all Internet backbone carriers.
What is Secure Shared Web Hosting?
Please click here to learn more.
How do I author my web pages and transfer to the server?
A) You may use a text editor and write your HTML pages and transfer to your site (ftp.your-domain.com) using an FTP client.
Click here to learn more about file permissions.
Important: We strongly advice you to use a SSL-based FTP client to safely send your user id and password to the server. If you don't use SSL encryption to encrypt your password before transmit, it is trivial for a third party to capture it in transit. The gFTP is free SSL-based FTP client.
B) You may use one of the Content Management Systems we provide to visually develop your website almost without any programming at all, even without knowing any HTML, Javascripts or Cascading Style Sheets.
C) You may use an automated tools such as Microsoft FrontPage, Macromedia Dreamweaver, Adobe GoLive, Nvu, etc. The Nvu is a free software. The Kate is a HTML aware free text editor.
Do you offer Microsoft FrontPage server extensions?
We do not offer Microsoft FrontPage server extensions. Web is based on standard protocols, it is not required proprietary extensions to develop a web site of any size. Please refer to the above question for more info.
I need to develop/purchase a web-based application system. What technical criteria I should comply with?
To ensure security and fairness to all hosted web sites, you have to comply to following constraints if you are on secure shared hosting plan:
a) We do not offer Java Servlets
b) All applications are CGI applications
Click here to learn more about HTML and CGI file permissions.
What programming languages can I use to write my CGI programs?
Currently we offer Perl and PHP5. The Python and Ruby could be considered to be installed on request.
Do you offer Java servlets support?
No, currently we do not offer Java servlets on our secure shared hosting plans.
Java servlets are offered only in our pre-configured dedicated servers.
I want another host (secure.my-domain.com), how do I configure it?
If you need one, please request, we configure it without extra cost.
I have enough disk space, can I install another domain under my account?
Yes, you can install any number of domains under your account. To configure another domain, please send a request, we configure it for you. Domain configuration charges applicable. Click here to learn more.
If you want to download your email to your computer, you need a email mail client such as Microsoft Outlook, Eudora, etc. You may use the webmail facility configured to your web site (http://mail.your-domain.com) to manipulate your mail without downloading or configuring any software. Should you require an email client on your computer, Mozilla's Thunderbird may be of interest to you. It's a free.
If you are a web developer, you may need a download and install a FTP client to transfer your developments to your web site. Please use a SSL-based FTP client. The gFTP is free SSL-based FTP client.
If you want to analyze and print your web site statistics, you may have to download and install a web log analyzing software. It is necessary to use your FTP client to download your web logs.
Do you offer FTP and telnet/ssh access to the server?
We offer only the FTP access to your web site. The telnet/ssh access is not required for our customers.
Can I get a anonymous FTP server configured to my web site?
No, but can be considered case by case basis.
Can I transfer my existing domain name to your servers?
Yes. If you want we can configure it under your existing account with us. Domain configuration charges applicable. Click here to learn more.
How long does it take before my domain name is active?
Your domain name is ready to access through Internet immediately after we complete your domain configuration. We will send you an email with your domain related info after we complete the domain configuration.
If we do not administer your domain name, you have to give your domain name server addresses we provide to you to your domain name registrar. Once the domain name registrar makes the necessary updates, you must be able to access your domain.
If you transfer your domain to us, it is necessary to refresh you DNS server to read the new IP addresses of your domain. If you are not the administrator of the DNS server you use, please request from the DNS server system administrator to refresh it.
What are the features of Relational Database Management System you offer?
We use MySQL server with the InnoDB storage engine. This enable you to use On-Line Transaction Processing with your database for your web-based applications.
What features do I loose if I select the Small Enterprise Shared Web Hosting Plan?
All secure shared hosting plans are hosted on our secure shared hosting technical infrastructure. Therefore, features are the same throughout all plans.
What extra features I get if I select the Corporate Shared Web Hosting Plan?
All secure shared hosting plans are hosted on our secure shared hosting technical infrastructure. Therefore, features are the same throughout all plans.
What is the difference between Small Enterprise, Medium Enterprise and Corporate plans?
The difference is the capacities in number of email accounts and hard disk space allocated. And of course the monthly cost.
Can I buy the smallest plan and upgrade at any time?
Yes, but a better option is to upgrade to the next higher plan. Click here to learn more.
What is the Monthly Bandwidth charge?
This is the total bandwidth usage for IN and OUT traffic of your account for web, mail and FTP services. The excess usage per month will be charged. Click here to learn more.
Do you provide payment processing services?
We are not a payment processor. But for our customers who require payment processing services for software that we develop for them, we arrange without extra cost. Please note, you have to bear the payment processor's setup and recurring costs.
Do you provide SSL certificates?
Yes, we provide our Tomahawk CA signed high grade SSL server certificates (128-bit or 256-bit encryption) without additional cost. Please note, if you use other Certificate Authority signed SSL certificates, you have to bear the Certificate Authorities' setup and recurring costs.
Do I have to buy a separate IP address to host an e-commerce site?
No, our secure shared web hosting infrastructure does not require a separate IP address to host an SSL-based e-commerce site.
  5. Mail system
How do I manage my email users (add/remove/update)?
Please follow the following steps:
1. Type mail.your-domain.com/admin/ on your Internet browser and type the domain admin userid (your domain name without dots) and the password and login.

2. Select the Maintain Real Email Accounts
Once your domain configuration is completed, we send your domain admin userid and the password by email.
Can my users change their email settings without admin involvement?
Yes, login to mail.your-domain.com/admin/ using the user's userid and the password.
Does your mail system support Auto-responders?
Yes, and you further have following options:
1. You can set Auto-respond to all mail you get or
2. You can set Auto-respond to only once per sender or
3. You can set Auto-respond to daily once per sender.
Our auto-responder does not auto respond to all messages, that is, it does not auto-respond to error messages, mailing list subscriptions, etc.
Does your email system support mail forwarding?
Yes. Our email forwarding technology is very comprehensive. You can forward your mail to any number of real as well as virtual email addresses. It allows you to define complex forwarding definitions.
It also supports Round-Robin type mail forwarding. That is, a mail sent to one of your email accounts (eg. rr@your-domain.com) which forwards mails in Round-Robin fashion will forward the mail to it's first forward, second mail sent to that rr@your-domain.com will forward to its second forward and so on. Once it forward to its last forward, it start forwarding from the first one.
The Round-Robin is useful in setting up a email-based help center which distributes the work load among the staff.
Can I create email folders in my account?
Yes. Our mail system supports IMAP, therefore, you can create sub folders. The POP3 does not supports sub folders.
Do your mail system logins secure?
Yes, your userid and the password is sent to the server after encrypt using SSL/TLS. You should use a mail client which supports SSL/TLS encryption.
What programs can be used to access email?
You can use any mail client which supports POP3. But we recommend to use a mail client which supports IMAP and SSL/TLS encryption. The Mozilla Thunderbird, is a free mail client which supports POP3, IMAP and SSL/TLS.
Can I access my email from home, office or overseas?
Yes, all your mails are stored in our servers. You can use a mail client such as Outlook, Eudora, Mozilla Thunderbird, etc. or the webmail facility (http://mail.your-domain.com) to access your mail.
Please note, if you use a mail client, please configure it not to delete mails after read from the server.
Can I promote my web site with bulk email?
No, not at all. The bulk mail is now referred as Spam. The Spam is illegal. If you get caught sending Spam, your account will be suspended immediately without any notification.
  6. Sign up
How to sign up?
Please use our online SIGNUP NOW facility.
What are the payment terms?
We currently accept payment by cheque.
If you are sending your cheques to Singapore office, cheques must be crossed and drawn to 'Tomahawk Online Pte Ltd'.
If you are sending your cheques to Sri Lanka office, cheques must be crossed and drawn to 'Tomahawk Online Pvt Ltd'.
Payment receipts and billing will be by email. Conversion rate is as per Bloomberg's Currency Caculator on the date of billing.
Please note, all payments are non-refundable.
How long does it take to set up a new account?
Once the payment is realized, we configure your account within a day and notify to you by email.
  7. Not allowed content
Can I host adult content on your servers?
The adult content is illegal. If you get caught host adult content, your account will be suspended immediately without any notification.
What is your policy on 'SPAM'?
The Spam is illegal. If you get caught sending Spam, your account will be suspended immediately without any notification.
What is your policy on religious and political content?
Any religious and political content which are illegal under the Singapore law are not allowed.
  8. Technical
How to set up a email client?
Please refer to support page.
What permissions should I set for HTML and CGI?
Your html directory depends on the web host (eg. /www is for your www.your-domain.com). That is, your html directory is <web-host>/html. All other paths should be created under your html path. Your CGI path is <web-host>/cgi-bin.
Permission of your non-CGI resources (eg. HTML pages, images, stylesheets, etc) under your HTML path (<web-host>/html/) should be world readable.
Permission for your CGI scripts should be set as follows:
a) read, write and execute access for the user
b) read access only to the group
c) All permissions must be cleared for world.
The directory permissions of any directory under your CGI path must be set world readable and executable.
Make sure user and group is set to your admin user and group provided. This should be set automatically.
Please use your FTP client to set permissions. You are not allowed to telnet or ssh for security reasons.
Technical Support:
support@tomahawkonline.net
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